Latest proposal found here: [revised] Osmosis Support Lab Funding Round September 2023 - March 2024
This proposal aims to establish funding for the Interchain Support Group. This team would replace the OSL’s duties and responsibilities, shifting them to a support group run by Interbloc that would respond to the community. This will be delivered to Osmosis Governance as a service for the community, funded by the Community Pool.
Interbloc is a validator and service provider for the Cosmos Ecosystem, composed of individuals highly committed to the success of Osmosis and the Interchain at large. Interbloc also serves the community with our anti-scam brand, Cosmoshield. For more information about Interbloc, please visit our website or Discord.
The Osmosis Support Lab has been funded to support the Osmosis community since 2021. Since then, it has undergone numerous changes to its structure, scope, and funding requests. The goal of the OSL, though, has never changed, and that has been to provide the best support possible to Osmosis’ users and community. In recent iterations, the OSL has provided infrastructure services to the community through relayers and RPC nodes, which Interbloc provided to the OSL. The OSL has been staffed until recently by 16 individuals in different roles, primarily support staff.
The funding of the OSL has historically been done in 3 and 6-month cycles, with the latest funding cycle amounting to $486,000 or ~600,000 OSMO for 6 months. Detailed is the budget shared at the start of this cycle in March 2023.
After several decreases in funding each cycle, the OSL budget has failed to adapt to market conditions and is expensive to support, mainly caused by the high personnel count. Despite the decrease, the last budget was almost $500,000 for six months of operation.
There is a continued lack of accountability from members of the OSL regarding time spent supporting the community, with several instances of support staff simply providing no support at all and maintaining their +$3,000/mo pay.
The structure of the OSL as a decentralized entity hinders the removal of these individuals, only acting after pressure from the community during a funding proposal. This allows individuals to take advantage of their employment and receive full pay during their time of no-contribution, up until the finality of the spend proposal.
This problem has been a constant issue for the OSL that no iteration has resolved.
There is no transparency from the OSL regarding the performance of individuals or teams, no reports on the spending, and no information on the current staff composition. Since the start of their last funding prop in March 2023, members have been removed, and the OSL has experienced budget issues with no communication to the community.
Interbloc proposes the ISG, a service to the Osmosis community to support users, developers, and service integrators by offering a set of streamlined support staff with oversight and management from Interbloc.
To ensure alignment of this proposal with the success of OSL, we are sharing our pay structure for the staff and the fee that Interbloc would charge for management. For this funding round, which provides twelve months of support services, Interbloc would request a total of
$250,000 in $OSMO, with $40,000 of $OSMO $125,000 with $20,000 in OSMO reserved for self-staking to the Interbloc Validator. Interbloc would continue to provide RPC and relaying services while streamlining the support staff to the minimum required while maintaining 24/7 support shifts.
EDIT: The amount has been updated to reflect a 6 month funding period
The support staff will have clearly defined schedules and responsibilities, providing real-time support and performing several backend duties that the OSL currently delivers. These duties include blog posts, event coordination, design work and creation of promotional material, testing and QA, vulnerability/exploit triage, scam prevention, and more. The testing and QA will be limited to feedback on any new features that the dev team wants feedback from, this will not be a completely QA service as we believe this is outside of the scope of Support.
The team would be composed of five people. Four individuals would support users full-time, and one supervisor would schedule and cover shifts as needed. The costs of the team would be as follows and includes a 15% buffer that will be returned to the Community pool immediately after the conversion to USDC.
|Role||Monthly||Per year||Hourly||People||6 months|
|Supervisor + Support||$4,500||$54,000||$25.86/hr||1||$27,000|
|Interbloc Management Fee||15%||OSMO to be staked||$20,000|
Support staff: The positions have not been filled and will be an open application, giving priority to current OSL members.
Supervisor: responsibilites are as follows:
- Cover the shifts for sick time/vacation
- Coordinate the shifts
- Accounting and bookeeping
- KPI/metric tracking and feedback to staff
- Communication with foundation with whaterver ISG can help that falls in the support category
- Coordination of events from product teams launching/launched on Osmosis
- Organization of community channels, included but not limited to Telegram, Discord and Reddit.
- Community activities organized by/for the community
24/7 support on Telegram, Discord, and Reddit
Time allocated to each: TG support 60%, Discord 35%, Reddit 5%, and Support site widget as needed.
Relaying services for top chains and RPC nodes
Community activities and engagement
Monthly and bi-annual reports of KPIs, results, and activity summaries.
Two individuals will be responsible for the management and oversight of the ISG.
She has abundant experience in support roles from the call floor to the supervisor level. She would act as the supervisor of ISG, working alongside the team to ensure shifts and service levels are maintained throughout the support channels. She will also serve as a liaison between the Osmosis Foundation, dev teams, or any other group that wants to collaborate with the ISG.
Luisqa has been a passionate supporter of the OSL since its inception—however, the lack of transparency and accountability has made the OSL challenging to endorse as a community service. As the primary writer of this proposal and the creator of the ISG, my priorities rest on clear communication and frequent transparency reports relating to the ISG’s performance.
If the community approves this proposal, we will initiate the transition from OSL to ISG to begin working on September 1st (the day the OSL’s funding proposal expires). Any current OSL members are welcome to apply, as well as Osmosis community members.
Expect discussion to last 2 weeks to have enough time to transition.
Interbloc wallet will receive the totality of the funds to convert the corresponding amount to USDC with TWAP swap for the duration of a month. Considering the $150M volume per month of $OSMO this will reduce the sell pressure and will fund the support team for a year.
The process will entail sending to an Interbloc owned wallet, where we will execute the TWAP swap and the resulting USDC will be sent to a community/Interbloc 3 of 5 multisig that will do quarterly transfer of USDC to Interbloc to serve as a further check on the ISG performance. Multisig would be composed of 3 community members and 2 interbloc/ISG staff.
- Added the fund management section.
- Expanded on the QA aspect of the service.
- Added a buffer to the requested amount to avoid any price variation issue.
- Included details about staff and supervisor responsibilities.
- Reduced funding period to 6 months.